Cancellation Policy and Other Terms

Terms and Conditions: By booking our tree trimming services (up to 20 ft), you agree to the following terms. Our services cover the trimming and pruning of trees up to the specified height, as agreed upon during booking. We do not provide tree removal, stump grinding, or trimming above 20 ft unless explicitly arranged. It is the customer’s responsibility to ensure safe and clear access to the work area, including removing any obstacles (e.g., vehicles, furniture) and marking any underground utilities or sprinkler systems near the trees. We are not liable for any damage to hidden features that were not disclosed or marked by the customer. While we take care to avoid damage to property and landscaping, we are not responsible for minor damage to surrounding plants, structures, or lawns that may occur during the trimming process. Customers must disclose any known issues with the trees (e.g., disease, infestation) that could affect the trimming process. We hold liability insurance for our services, but customers should verify their own insurance coverage for additional concerns. A cancellation fee may apply if the service is canceled within 24 hours of the scheduled appointment. We are not responsible for service delays or cancellations due to weather or other uncontrollable circumstances. These terms are governed by Alberta law. Please ensure the areas where we will be working are clear of PET FECAL MATTER a cleaning fee of $50 will be charged if any is found on the equipment or employees.

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